Listen. Type. Send. This was what the 60 customer service agents could do for the 107,000 calls that had come in since June 2017. On this day, there would be 584 more.
I will not comment much on this topic, I have experienced a complete failure with this hotline of help twice. None of this should come as a surprise to those who have experienced or know about the struggles.
Simply peel back another layer of the onion that is the need for war at any cost, especially the cost of the warriors fighting the … war.
“We’re going to try to get you some help,” Mary said to the man on her line now, an Air Force veteran who had erroneously received a bill for $350.18. He did not have $350.18.